Privacy Policy for Our Services

Your privacy and data are important to us. This document explains how we collect, use, and protect your personal information in compliance with Canadian privacy laws.

Information We Collect

We collect information relevant to providing emotional intelligence and support services.

• Contact details, including your name, phone number, and email, to facilitate communication and support.
• Details you voluntarily provide during emotional support sessions or in correspondence with our team.
• Usage data, such as interaction with our website or digital resources, for improving user experience.
• Consent-specific information you share for service provision, following privacy law requirements.

How We Use Your Information

Your information is used solely for the purposes stated below, always aligned with your expectations.

• To deliver personalized emotional support, guidance, and relevant tools for your needs.
• To maintain effective communication, including appointment reminders and resource updates.
• To improve our services and website through anonymous user analytics.
• To comply with applicable laws and regulatory obligations.

Legal Basis for Processing

We process personal data based on lawful grounds under Canadian law.

The main legal basis for processing is your clear consent or another legitimate ground as required. This ensures transparency and compliance at every step of service delivery.

Information Sharing

We share your information only when it is necessary and with your knowledge.

• Trusted partners who assist us with secure data storage and communication may access your data solely for service purposes.
• When required by law or government authorities, limited data may be disclosed following established procedures.
• If you provide explicit instructions for sharing data (for example, health referrals), we follow only your written direction.

Data Security

We apply technical and organizational safeguards to keep your information safe. This includes secure servers, access controls, and regular reviews. While no method is flawless, we are committed to minimizing risks and promptly addressing any issues.

Your Rights

You have rights regarding your data, including access, correction, and limitation of processing.

• Request access to the personal data we store about you.
• Correct inaccurate personal information at your request.
• Request restrictions on how we process your data, within legal allowances.
• Request erasure of personal information where it is not required for service or regulatory reasons.

Cookies and Tracking

We use cookies to enhance your website experience. This includes remembering your preferences and improving our content. You may adjust your browser settings to limit tracking if desired.

View Cookie Policy View Cookie Policy

Contact Us

For questions, concerns, or exercise of your privacy rights, contact us using the details below.

Changes to This Policy

Updates to this policy will be posted on our website. Check this page for the latest version when using our services.